Eclectic Home Furnishings Website and Operations Platform

A furniture store with real operational friction.

Eclectic Home Furnishings had the same problem many small retail teams have: too much business knowledge lived in people's heads, paper processes, disconnected systems, manual calculations, and inconsistent handoffs. The public website needed a calmer, more premium presentation, while the internal team needed tools that made everyday sales and operations easier to trust.

A calmer public face for a high-touch showroom.

The public website redesign shifted the store away from a cluttered sale-driven layout toward a quieter, more editorial presentation. The goal was to better match the showroom experience: warm, curated, premium, and personal without feeling over-designed.

The bigger problem was behind the counter.

The internal platform was designed around daily retail reality: salespeople quoting complex custom sofas, managers tracking orders, customers calling back weeks later, and information needing to move between client records, quotes, orders, purchases, notes, reminders, and call logs.

Customer information became searchable instead of scattered.

The client sheet system created a central place for customer records. Salespeople could search by name, spouse, phone number, address, order number, or related details. Each client could be connected to quotes, orders, purchases, coupons, reminders, call logs, notes, and history.

Every workflow could point back to the customer.

The client detail view was designed as the connective tissue of the platform. A customer record was not just a contact card — it became the anchor for future quotes, active orders, purchase history, call notes, reminders, coupons, and follow-up context.

The sofa calculator removed the math.

Custom sofa quoting was one of the most painful workflows. Salespeople had to calculate configurations, quantities, discounts, tax, pricing, and customer details manually. The sofa calculator turned that into a guided workflow — the salesperson selects the customer, salesperson, brand, model, fabric grade, sections, quantities, and discounts, and the system handles pricing.

The system was built around connected retail behavior.

The value was not just in individual tools. It was in how the tools talked to each other. A customer found in Client Sheets could appear in the sofa calculator, POS, order system, call logs, notes, and purchase history. A new customer could also be added from inside another workflow without forcing the salesperson to stop what they were doing.

Designing around reluctant beta testers.

A major constraint was that the users were not likely to beta test traditional software flows. The team varied widely in comfort with technology, and asking them to test incomplete tools directly would not have produced useful feedback. To solve for that, I built small internal arcade-style tools that let users interact with the same underlying patterns in a lower-pressure context.

Selected source screens

Original interface screenshots included as supporting documentation. Customer names and contact information shown in portfolio images have been replaced with generic sample data.

My role

I led the design and build of the public website redesign and the internal operations platform. My work included brand direction, interface design, workflow mapping, user-role planning, information architecture, screen design, system logic, content structure, testing strategy, and AI-assisted development through Lovable.dev and Supabase. This was not a decorative website project — it was a design and operations system built for real users, real sales workflows, and real daily pressure inside a working showroom.

Useful work leaves evidence.